Legal Document

Refund & Cancellation Policy

Ailexity Technology Pvt. Ltd.  ·  Effective: September 2026  ·  India

On this page
  1. Overview
  2. Cancelling a subscription
  3. Refunds
  4. How refunds are paid
  5. Purchases made in the Android app
  6. Chargebacks

Overview

AILexityTedo sells digital subscriptions and add-ons: individual plans (Pro, Pro+), company plans (TedoGrowth, TedoGrowth+) and boosts (Post Boost, Job Boost, Profile Boost). This page explains how you can cancel them and when a refund is given. It forms part of our Terms of Service.

Website purchases are processed by Razorpay. Purchases made inside the Android app are processed by Google Play and follow Google Play's refund process (see section 5).

Cancelling a subscription

  • You can cancel any time from Settings → Plan. No cancellation fee is charged.
  • After you cancel, your plan stays active until the end of the billing period you have already paid for (monthly or annual). It will not renew after that.
  • When the period ends, your account moves to the Free plan. Your profile, posts and data stay as they are.

Refunds

Subscription fees and boosts are non-refundable, and no partial refund is given for unused days of a billing period — except where Indian consumer protection law requires one.

To ask for a refund or raise a billing dispute, email tedo@ailexitytedo.com within 7 days of the charge with your registered email and the payment ID from your receipt.

How refunds are paid

  • We reply to refund requests within 3 business days.
  • Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay.
  • The money normally reaches you within 5–7 working days of approval, depending on your bank.

Purchases made in the Android app

Plans and boosts bought inside the AILexityTedo Android app are billed by Google Play. Cancel those subscriptions from Google Play → Payments & subscriptions (or from Settings → Plan in the app, which opens it). Refunds for them follow Google Play's refund policy and are requested from Google Play; we are happy to help — write to tedo@ailexitytedo.com.

Chargebacks

Please contact us before raising a chargeback with your bank — most billing issues are fixed within a day. Using a chargeback to keep access to a paid plan may lead to the account being suspended, as set out in our Terms of Service.